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Experience Better
Solutions for
Today’s Customers

From electronic payments to proactive alerts, interactive maps, mobile apps, and printed documents, we do customer experiences better than the rest.

Announcement: Shark Tank's Daymond John to Keynote at iConnect 2019

Since our inception in 1992, we have identified unmet problems in the industry and challenged ourselves to solve each in new and unique ways. We have steadily evolved into the most complete customer experience platform available on the market. Today, we provide more than one billion customer experiences annually, reaching over 40% of households in the U.S. and Canada.

What will customer experience management solutions do for you?

Improve Customer Satisfaction

Exceed customer expectations by providing the timely information they need and the self-service tools they want.

Reduce Costs

Optimize operational efficiency and maximize collections with the latest payment technologies and communication channels.

Ensure Compliance

Make sure you’re complying with the ever-changing rules for data handling and communications.


Jolene Burger – Senior Programmer Analyst, SMECO

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Jack Hierholzer – Analyst, Gulf Power

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Patty Torrez – Web Business Analyst, PNM

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Provide customers the information they need about outages, billing, and payments, as well as self-service tools for managing accounts and energy usage.


Manage billing and payments and communicate more effectively with policyholders. At the same time, give your agents the information they need with alerts and document retrieval tools.


Offer tools for managing payments and reporting issues in your area. Use alerts to keep citizens informed and digital document retrieval tools to keep employees up to date.

Get to Know Our Solutions

Recent Blog Posts

New Infographic: A Timeline of World-Changing Technology and KUBRA Solutions

November 6, 2018

As technology has changed, so has KUBRA. View the timeline below to see how KUBRA… Continue reading

Why Are Customers Stuck On Paper?

October 31, 2018

We recently surveyed our customers and found some interesting results. To view the full report… Continue reading

Learn 2018 Consumer Billing Trends with New KUBRA Webinar

October 25, 2018

Webinar: 2018 Consumer Billing Trends – KUBRA Utility Report Thursday, November 15 at 11:00 AM… Continue reading

Recent Tweets


KUBRA @KUBRAway // 17h

Thank you to everyone who attended our KUBRA IQ webinar yesterday! For those who missed it (or those who just want……


KUBRA @KUBRAway // 46h

TODAY: join us for our KUBRA IQ webinar to learn how utility companies are using AI to improve the customer experie……


KUBRA @KUBRAway // 47h

Shark Tank's Daymond John wants YOU to register for #iConnect19